Typically, it is not the content of the work or tasks that are challenging for supervisors and managers, it is the interactions between people; it is shifting one's focus from doing the work to getting the work done through others. Throughout the six classes, we will build on your mastery as you practice supervisory competencies that lead to effective supervision.

• Going from Peer to Boss will explore the various roles, characteristics and expectations of supervisors through discussions, real life case scenarios, and self-assessments.
• Building Engagement is about creating results together. This session will explore how building trust, having coaching conversations, and working through conflict, contributes to building an engaged staff.
• The Art of Feedback reviews how giving and receiving feedback is a core skill of supervision. You will learn how to manage an individual or team’s performance, understanding how to formulate feedback, and understanding how feedback is commonly received.
• Delegation explores how knowing when, what, who, and how to delegate is critical to the success of any supervisor. This session explores why a supervisor may or may not delegate; what and what not to delegate, a strong delegation process, and how to follow-up.
• Performance Management will explore the accountability pathway, causes and interventions for suboptimal performance, building a pathway for appropriate and effective corrective action, and dealing with difficult employees and their forms of resistance.
• Coaching to Transform Performance involves learning how to use powerful questions to move staff to a self-directed, solutions-oriented process; this session presents a model for having effective coaching conversations. 

Who Should Attend?

This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in understanding the role of the supervisor. 

Additional Information

This in-person course does not require an elective. It is forty eight hours long (4.8 CEU’s) 

Instructor

Teagan Dow, Esq