These courses provides supervisors and managers with practical, actionable skills for the day-to-day responsibilities of managing staff.
Suggested Certificate Path (take in any order):
1.) Stepping Up to Supervisor
2.) Using Feedback Effectively
3.) Managing Performance Accountability
4.) Delegating: Accomplishing Results Through Others
5.) Coaching to Enhance Performance
6.) Elective of Your Choice (Any other course in the catalog, or 3 Fast Track Learning classes)
Using Feedback Effectively
Giving feedback is a necessary and important part of workplace relationships. Learn how to turn a situation into a positive conversation.
Flexible Leadership
Learn how to become a more flexible leader and improve your conversations about performance and development between you, the leader, and the people who work for you so that competence is developed and talented individuals are retained.
Stepping Up to Supervisor
This course addresses the unique challenges of making the transition from staff member to supervisor.
Using Feedback Effectively
Giving feedback is a necessary and important part of workplace relationships. Learn how to turn a situation into a positive conversation.
Managing Performance Accountability
Learn a step-by-step approach to effectively manage poor performance and create stronger accountability.
Coaching to Enhance Performance
Participants will learn the difference between coaching and supervision and how to prepare and engage in a coaching conversation.
Delegating: Accomplishing Results Through Others
This course focuses on how team leaders identify tasks to be performed, develop action plans, and effectively direct the work of their team members.