This certificate program provides supervisors and managers with practical skills for the day-to-day responsibilities of managing staff. It includes 5 required individual workshops and one elective of choice that can be taken individually, over time for up to three years. Required workshop topics include Stepping Up to Supervisor, Using Feedback, Delegating, Coaching, and Managing Performance.
Managing Performance Accountability
Learn a step-by-step approach to effectively manage poor performance and create stronger accountability.
Stepping Up to Supervisor
This course addresses the unique challenges of making the transition from staff member to supervisor.
Using Feedback Effectively
Giving feedback is a necessary and important part of workplace relationships. Learn how to turn a situation into a positive conversation.
Delegating: Accomplishing Results Through Others
This course focuses on how team leaders identify tasks to be performed, develop action plans, and effectively direct the work of their team members.
Coaching to Enhance Performance
Participants will learn the difference between coaching and supervision and how to prepare and engage in a coaching conversation.
Managing Performance Accountability
Learn a step-by-step approach to effectively manage poor performance and create stronger accountability.