What are the consequences of a breakdown in communication in your line of work? Whether sharing information in person or virtually, our ability to truly understand what others tell us rests with one key skill: Active Listening. Using active listening techniques can help you support your team, build and maintain relationships, solve problems, make better decisions, improve processes, and retain information.  

Learning Outcomes

After participating in this interactive workshop, you will be able to:

• Explain the critical difference between active and passive listening behaviors.
• Recognize the barriers to active listening.
• Elicit undisclosed data, thoughts, values, and feelings during critical conversations.
• More fully understand the perspectives of your coworkers.
• Maintain an open mind while receiving information from others.
• Build stronger relationships based on more authentic communication.
• Demonstrate your understanding of nonverbal cues within conversations.

Who Should Attend?

Anyone who communicates with staff, customers, family, friends, and hopes to more fully understand the perspectives of others.

Additional Information

This three-hour, live-online course (.30 CEUs) can be combined with two additional mini course modules to become the equivalent of one leadership elective for certificate courses in the Professional Development Programs.

Instructor

Robert Kenney, PhD

Questions? Contact usmpdp@maine.edu  or call 207-780-5900