Generational friction at work is rarely about attitude, values, or work ethic. It’s about understanding perspective and organizational adaptation.
Each generation entered the workforce under different conditions of technology, job security, power structures, and career mobility. Those conditions shaped how people communicate, make decisions, and define professionalism. When organizations misinterpret these differences as resistance or entitlement, performance suffers. When they treat them as assets, collaboration accelerates.
This class consists of 4 hours of live-online instruction (0.4 CEUs).