Managers can spend 25-40% of their time resolving conflict. No matter where you are in an organization, you will be called upon to help teams, colleagues, customers, and even business partners address divisive issues before they fester and damage good working relationships. Effective leaders need to manage the inevitable conflict that arises in a fast-paced environment. By identifying problems early and reducing stress, you can foster better teamwork, boost productivity, and build greater organizational effectiveness.

Learning Outcomes

• How to identify and frame issues for constructive discussion
• How to use communication skills and interests to brainstorm possible solutions and build agreement
• How to assess and engage in conflict constructively
• How to help air emotions and lower defensiveness; and
• How to mediate in the moment (5-minute mediator)

Who should attend?

This workshop is for managers and human resource professionals, or anyone else who needs to lead others though conflict resolution.

Additional Information

This online course is four days, sixteen hours (1.6 CEUs). It can serve as an elective for a certificate program. 

Instructor

Diane Kenty, Esq