Giving feedback is a necessary and important part of workplace relationships, whether you are working with a peer, manager, staff member or customer. Learn how to turn a situation that many times ends in defensiveness or anger into a positive conversation that strengthens the working relationship and contributes to increased productivity.

Learning Objectives:

• Differentiate between fact and opinion
• Avoid using verbal hooks that lead to defensiveness and anger
• Respond to challenging rebuttals and diffuse tension
• Stay focused and on-track during the feedback conversation

We recommend, but it is not required, that students start the supervision program with Stepping Up to Supervisor followed by Using Feedback Effectively. This course is part of the Certificate Program in Supervision.

Who Should Attend?

This program is designed for entry- to mid-level supervisors and managers, small business owners, technical staff, and individuals interested in leadership roles.

Additional Information

This workshop is part of the Supervision Certificate: Individual Format. Stepping Up to Supervisor followed by Using Feedback Effectively are prerequisites for all other workshops in the Supervisory Certificate: Individual Format. This course is 6.0 hours long (.6 CEUs)

Instructor

Michael Scarpone

Questions? Contact usmpdp@maine.edu or 207-780-5900